Shipping Information
Purchases Are Processed On Business Days (Mon-Fri). Transit Time Can Vary, Shipments Typically Arrive Anywhere From 5-15 Business Days.
SHIPPING INSTRUCTIONS
To ensure a proper on-time delivery, please follow the below instructions:
To ensure a proper on-time delivery, please follow the instructions below: Shipments will only be sent to the address listed on the order. If an incorrect address has been provided for an order, call us at (888) 944-8684. If the item has already shipped, the buyer will be responsible for the rerouting, storage, or return of the item. A valid phone number is required for the order. This is required by the delivery company so that they can contact you to schedule a delivery appointment. We are unable to ship the product without this contact information. Once all the information has been received and the product has shipped, you will receive a tracking number.
In some instances, damage may occur during the shipping process. To ensure you are protected, inspect all items very closely upon receipt. Do not personally sign or have another person sign for the item if you have not inspected and approved that the equipment is damage free. Once you sign, you have accepted that product As Is, and the trucking company is no longer liable. If there is Major Damage to your order note the damage on the Bill of Lading from the driver and refuse the shipment. Please contact us and a replacement will be sent out. If there are minor scratches or dings on the unit that you deem acceptable, you may accept the delivery but be sure to note the scratches or dents on the bill of lading before you sign for and accept the shipment.
This is if any damage found after accepting the shipment. In some cases the equipment maybe damaged in transit and the boxes may still look ok. It is best to remove all shipping boxes when receiving the shipment. If the driver does not allow this and damage is suspected, refuse the shipment and a replacement will be sent out. Once the shipment is accepted, unwrap and unbox all items to check for damage.
We offer free shipping on all system purchases, ensuring your new equipment arrives at your doorstep without any additional cost. Orders are shipped via FedEx or UPS for reliable and timely delivery. If you need to purchase parts or accessories separately, a flat shipping fee of $20 applies, making it simple and affordable to get the items you need.
